Debit card details

[Ruth3]

So I have an auto top-up and I need to change my debit card details, where can I do this on the 02 site?

[Anonymous · Accepted solution]

Hi @Ruth3 

Try THIS please

[Ruth3]

Hi thanks very much, I actually found this page while I was talking to customer services, who also had no idea. They ended up thanking me for telling them where it was. 

[Glory1]

Hi @Ruth3o

Your post did make me laugh. Though, to be honest, it's not really funny though rather typical.

Welcome to the forum, by the way 

[Cleoriff]

@Ruth3

As you asked about changing your debit card details, you actually have to log into My O2 http://www.o2.co.uk/myo2  and go to the section Manage My Details

You can then change your debit card details there.

Community guide to topping up here

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

[Ruth3]

Thanks for the info, however that particular link is no longer on my login. That is why I contacted O2 who couldnt find it either. However it is now resolved as I eventually found the correct place on the site to update those details. 

[Cleoriff]

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@Ruth3 wrote:

Thanks for the info, however that particular link is no longer on my login. That is why I contacted O2 who couldnt find it either. However it is now resolved as I eventually found the correct place on the site to update those details. 

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Good to hear it's now resolved @Ruth3

I'm interested to know where you found the place to update it though. Usually only found in My O2?

[Ruth3]

Hi Cleoriff, It was in my O2 but I had to click on the blue box on the home page which has the pic of SD card on. then you click on auto-topup,  then it brings up a summary page where you can edit those and many other details.