cancel
Showing results for 
Search instead for 
Did you mean: 

PAYG account

Ancient
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

I am seeking some help with a problem I am having with my account on the O2 website. I have two Samsung mobile phones, both on Pay As You Go, only one of which shows up on my account on the website. I spent quite a while in the chat room, a week ago, explainng the problem and was promised the 'experts' would sort it out. So far nothing has happened. I appreciate that I can can do most things, like add funds using both phones but I would prefer to handle such things in one place and have an account that reflects all of my devices.

 

Any help gratefully received

Message 1 of 5
1,423 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Ancient we'd always suggest you can rather than use chat for technical issues .

Try calling 4445 for help..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
1,422 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Ancient we'd always suggest you can rather than use chat for technical issues .

Try calling 4445 for help..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
1,423 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Ancient, have you made any progress with this since you last posted? It'll be really interesting to know what the problem was and how it got solved in the end slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 5
1,316 Views

Ancient
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have not made any progress with my problem due to other slightly bogger troubles getting in the way. However I was wondering whether the fact that I transferred the second mobilee no. from another network may have caused this glitch. I will try to talk to customer services tommorrow. Thanks for your interest.

Message 5 of 5
1,308 Views