on 08-09-2019 06:58 - last edited on 09-09-2019 08:27 by EmilieT
I got my sim and topped up the middle of last week, and the message said something like 'We're on the case', but the 10 pound extra credit hasn't applied.
I tried texting again and it says it looks like I've already received my free credit but it definitely hasn't, does it take a few days for the extra 10 pounds to apply? It looks like I got an extra 5 pounds but is that from registering online?
on 08-09-2019 10:04
There was a free £10 credit offer as well as a free £5 for registering, but I'm not sure you can get both.
I'll tag @EmilieT to check for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-09-2019 08:35
Good morning @Jbrown80, and welcome to the forum
I can get someone to check this for you on my end if you'd like, I'll just need a few more details first so will send you a Private Message shortly
Thanks for the mention @MI5!
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