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Level 1: Joiner
Posts: 1
Registered: ‎08-09-2019

New SIM FREE10 - It looks like this offer isn't for you

[ Edited ]

I got my sim and topped up the middle of last week, and the message said something like 'We're on the case', but the 10 pound extra credit hasn't applied. 

 

I tried texting again and it says it looks like I've already received my free credit but it definitely hasn't, does it take a few days for the extra 10 pounds to apply? It looks like I got an extra 5 pounds but is that from registering online?

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Posts: 101,686
Topics: 549
Solutions: 12,946
Registered: ‎04-04-2012

Re: New SIM FREE10 - It looks like this offer isn't for you

@Jbrown80 

There was a free £10 credit offer as well as a free £5 for registering, but I'm not sure you can get both.

I'll tag @EmilieT to check for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: New SIM FREE10 - It looks like this offer isn't for you

Good morning @Jbrown80, and welcome to the forum Wave

 

I can get someone to check this for you on my end if you'd like, I'll just need a few more details first so will send you a Private Message shortly Smiley Happy

 

Thanks for the mention @MI5!

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