Solved: Cancelling monthly payment

Krez · ‎09-09-2019

I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all.

jonsie · ‎09-09-2019

Call customer service for a replacement.

Guide: How to find help & contact O2

If it's a contract sim you will have to pay the monthly tariff as per the terms and conditions whether you use it or not.

You also need to report the sim lost so as you aren't charged for any usage on there.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎09-09-2019

Call customer service for a replacement.

Guide: How to find help & contact O2

If it's a contract sim you will have to pay the monthly tariff as per the terms and conditions whether you use it or not.

You also need to report the sim lost so as you aren't charged for any usage on there.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎10-09-2019

You should be fine if you follow the above advice @Krez but please do let us know if you have any further questions or issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Cancelling monthly payment

Cancel my contract

New package

First bill

SIM Deactivated

Cancelling Disney plus