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Level 1: Joiner
Posts: 1
Registered: ‎09-09-2019
Accepted Solution

Cancelling monthly payment

I ordered a new sim which has a different tariff to my old sim. However I lost it when I was moving back home and I'm still being charged for the sim even though I have not used it at all. 

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Posts: 79,944
Topics: 572
Solutions: 3,820
Registered: ‎04-01-2009

Re: Cancelling monthly payment

Call customer service for a replacement.

Guide: How to find help & contact O2 

If it's a contract sim you will have to pay the monthly tariff as per the terms and conditions whether you use it or not.

You also need to report the sim lost so as you aren't charged for any usage on there.

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Community Manager
Posts: 6,881
Registered: ‎18-02-2016

Re: Cancelling monthly payment

You should be fine if you follow the above advice @Krez but please do let us know if you have any further questions or issues. 

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