Lose SIM, lose mobile phone number???

[empressmittens]

I've lost my payg SIM card, rang payg customer services to order a new one, just been told by the agent that unless I have the SIM card 'number' (I assume they meant the serial number...and as the card is lost of course I don't have it) I will lose the phone number as well???  I paid 50 quid for the number (so called 'gold' number) and there's still credit on it...

Is this true?

[MI5 · Accepted solution]

@empressmittens 

When reported lost, O2 will send you a new exact replacement.

Call again until you get someone who knows what they are talking about.

Guide: Lost or Stolen O2 Device? - How to Report it 

[madasaf1sh]

@empressmittens 

Just call again and request a replacement sim card, as the agent is talking rubbish.  You could always go into an o2 store with Photo ID and get a replacement sim there and then.. 

Just bare in mind that if you bought from a reseller it might not be in your name.. 

[empressmittens]

Luckily I'd already registered the number to my existing o2 account (I also have 2 pay monthly contracts with o2).  

I knew the agent was talking rubbish!