Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How to convert my o2 balance in to a bolt on

How do I Convert my balance into bolt ony pay as you go

Resolved! prepaid cards

Can i use a pre-pay card to pay as i go

Rolling plan

Hi, I switched to Rolling plan and I can’t see any minutes topped up. I also tried again and now worried that I have paid twice. can you look into this please? kind regards, Giuseppe xxxxxxxxxxxxx [Mod edit: Please do not share personal details as yo...

Confirm details

Need to confirm my pay n go number

Resolved! Credit

borrow £10 credit

SIM swap lost original SIM

Hi I have a SIM I didn't use a lot. It was lost. Unregistered payg. I know past top up and bolt on and method of last top up. But I can't answer the questions on last number called because it was more than 3 months ago I last used the phone (last tur...

Resolved! O2 issues

1) my phone can use 5G however it wasn’t using it even though I was near a 5G tower and the option was turned on 2) with the 14gb for £10 (double date) how long does this bundle last

Resolved! DOUBLE DATA PROBLEM

I just top up my sim card and I didn't get the double data yet, any advice?

Resolved! Problem with top-up

I attempted to top up my PAYG by £10 with a new credit card through the O2 app. A message appeared saying the transaction had failed, so I thought I'd try again in case I made an error the first time. That also said it failed. If I go into the O2 app...

Resolved! Lost SIM Card

I have lost my Pay as You Go SIM card and want to remove that product from my app.I also have a Monthly SIM only account that I wish to be the only product on my app.

O2

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