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Level 1: Joiner
Posts: 1
Registered: ‎19-10-2018
Accepted Solution

Change Tariff button

I want to change my tariff to 'Pay Monthly' but the 'Change Tariff' button does not work. How can I switch it on ?

Posts: 88,180
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Change Tariff button

You need to call customer services to do that kind of tariff change http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Change Tariff button

Hi @DaveH

Reboot your phone. If that doesnt work then give customer services a call https://www.o2.co.uk/contactus

and ask them to change your tariff.

*The Game Is On*


Anonymous
Posts: 0

Re: Change Tariff button

Change your tariff means you can upgrade your current tariff to one with say more data 

Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Change Tariff button

You can upgrade to a contract online but not via the upgrade button. You could at one time but it's probably broken along with many other services. 

Level 63: Greatness Assured
Posts: 12,562
Registered: ‎31-03-2010

Re: Change Tariff button

@DaveH If you're wanting to move from Pay & Go to Pay Monthly you will probably have to pass a credit check, which you cannot do using the method you want to use.

I DO NOT WORK FOR O2

Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Change Tariff button

Hi @DaveH, and welcome to the forum! Wave

 

How are you getting on with this change? Any progress over the weekend?

 

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