Cannot Top-Up

[Maxene143]

Hi All,

I switched to O2 a month ago on the 10 quid top-up plan just to try it out. Now I am trying to top-up via the web but it's not allowing me. It's funny because my whole family could get this working for them, it's just mine that's not working.

I cannot insert images here or attached a pdf document, so let me try exaplin this.

Steps:

1. Logon to O2.

2. Home screen shows only (O2 Wifi). No option to top-up from this page. At this stage for the rest of my family, it came up with a huge button saying "Top-Up Now".

3. Go to Shop -> Top-Up.
4. It asks me again for my username / password.

5. I enter my logon details again and hit enter. It then says "We had a problem finding your account. Click here and it should solve it.".

6. I click on "here" and it takes me back to step 1.

We phoned support and they said everything is fine on their side. Cannot help us.
Any other ideas?

Thanks

[jonsie]

All ways to top up here

Guide How to Top Up (PAYG) 

[MI5]

@Maxene143 

Sounds like your MyO2 has not activated properly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Martin-O2]

Hey @Maxene143 have you managed to top up yet or are you still having issues?