Tariff

[Bexjones1]

Good afternoon, I am really hoping you can help me. I've recently suffered severely with my mental health, having to leave work, go onto benefits etc. I have just got my new pay as you go sim today. Never used one before so followed instructions, then topped up my £10, it worked so I texted my husband to make Him aware. Only then after I realised I had been charged, I noticed I needed to swap my funds for a bundle. I am now 20p under my monthly allowance and can not afford another £10. Any advice would be appreciated, thank you. 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this