Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! I Need to report the death of a O2 customer

Hello, I need to reprt the unfortunate death of both my mum and dad who had pay as you go accounts with O2 but I am not sure how to do this. Please advise of the best way. Thank you

Resolved! Top up disappeared

I topped up on Thursday ready for my bolt on and £5 has mysteriously disappeared. I have not used my phone in this period except for sending texts.

Resolved! Sim card

My friend has lost his sim but wants to keep same number

Resolved! Changed from pay monthly to PAYG issues

I changed from pay monthly to payg on Thursday and she said it would take 24 hours to switch due to wanting to keep my number. Thursday and Friday my phone was on emergency calls only and i was using wifi to use apps which i knew would be the case. S...

Resolved! Advice

Hello I’m looking for some advice. My mum has got Covid-19 and she’s high risk and I need to top up my phone in order to check up on her via call and text. I only have £5 in my bank account to put on my credit but it’s £10 minimum top up? What can I ...

I stopped receiving texts in Europe - Pay & Go Tariff

Hello, I stopped all of a sudden receiving text messages while in Europe. I'm on Pay & Go Tariff, I have Monthly Bolt International Travel - no changes were made from my end, but all of a sudden I can't get anymore messages. I've tried to contact O2 ...

Resolved! Problem with eSim

Hi. I need eSim to my Apple Watch. But now I have Pay As You Go tariff. What I need to do to have eSim? I need contract? Thanks…

Resolved! Nokia 215

Hi my friend has a Nokia 215 but the numbers on keypad are fading so looking for another Nokia 215 but Sim free so she can tranfer to new phone. Is the promo on at the moment for Nokia 215 for £19.00 available Sim free? Can you let me know? Thanks.

Resolved! Moved over from Pay Monthly to PAYG

A few questions, live chat and the website haven't answered my questions so im hoping someone who has experience of this can help. 1) My contract was eligible for an upgrade today (3rd Feb) and was up on the 2nd March. Ive requested to keep my number...

Resolved! Unlocking phone

Hello, I brought a phone but it’s locked to o2 I need it unlocking. Could you help with this please.

O2

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