Cancelling pays as you go from overseas

[Ben90]

Hi,

I have a pay as you go plan with o2. The account get's debited monthly automatically. I have recently moved back to Australia and wish to cancel this payment as I no longer need a UK phone number. 

I can't find anywhere on the website or in my O2 on how to cancel this. Does anyone have any experience on stopping this payment from overseas?

Appreciate any help.

Cheers,

Ben

[Bambino]

@Ben90 See this link: https://autotopup.o2.co.uk/o2uk/FAQ.aspx

Near the bottom of that link is this: 

Can I stop my auto top-up?

Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.

If for some reason that doesn't work, you'll have to contact customer service. The numbers are in the link below.

Guide: Coronavirus Community Help and Support 

[O2Debbie]

Hello @Ben90 

@Bambino has it spot on either go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up or, if you still need advice, give customer service a quick call