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Cancelling pays as you go from overseas

Ben90
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Hi,

 

I have a pay as you go plan with o2. The account get's debited monthly automatically. I have recently moved back to Australia and wish to cancel this payment as I no longer need a UK phone number. 

 

I can't find anywhere on the website or in my O2 on how to cancel this. Does anyone have any experience on stopping this payment from overseas?

 

Appreciate any help.

 

Cheers,

 

Ben

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Bambino
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@Ben90 See this link: https://autotopup.o2.co.uk/o2uk/FAQ.aspx

Near the bottom of that link is this: 

Can I stop my auto top-up?
Yes. To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.
If for some reason that doesn't work, you'll have to contact customer service. The numbers are in the link below.

I DO NOT WORK FOR O2



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O2Debbie
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Hello @Ben90 

 

@Bambino has it spot on either go to www.o2.co.uk/myo2Then go to auto top-up and you can then cancel your auto top-up or, if you still need advice, give customer service a quick call slight_smile 

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