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Level 1: Joiner
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Registered: ‎18-06-2020
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New Customer to O2 on PAYG sim .Can my old number be transferred from my old phone.

I recently purchased an O2 PAYG sim (came with new number) to go in a new (used) phone and paid the £10.00 top up.

Formally an EE customer, Can I import/transfer my old number onto the new PAYG. sim without losing the top-up.

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Registered: ‎04-04-2012

Re: New Customer to O2 on PAYG sim .Can my old number be transferred from my old phone.

@Gordy56 

Yes, the credit will stay on the sim.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 103
Registered: ‎16-06-2020

Re: New Customer to O2 on PAYG sim .Can my old number be transferred from my old phone.

You just need to get your PAC code from EE, and give it to o2 customer service. Text PAC to 65075 on your EE sim