cancel
Showing results for 
Search instead for 
Did you mean: 

Can't make calls

Calls
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Please help me with my sim because I can't call but I can receive calls, outgoing calls are barred please help me on what to do
Message 1 of 11
1,988 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Calls 

I'd start off by topping up your credit 

Guide How to Top Up (PAYG) 

If you're still having problems after topping up, go into your local O2 shop to have SIM and phone checked or contact customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
1,792 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Calls, were you able to try the above since you last posted? Any progress?

 

Welcome to the community!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 11
1,693 Views

Calls
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
No still same can't make outgoing calls but I can receive incoming calls. If I want to make an outgoing calls it says outgoing calls barred
Message 4 of 11
1,676 Views

Calls
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I'm not in the UK now I visit my family in Nigeria so I have an important call need to call but I can't make outgoing calls barred.
Why is this??
Message 5 of 11
1,675 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Calls 

How much credit do you have?

Standard Rates

Our Pay As You Go customers will be charged at the following rate when calling or texting from this country.

Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.

Sending a picture message (MMS) costs 50p and it's always free to receive a text.

When in:  Nigeria     Calling:  United Kingdom (UK)

Landlines - per minute£2.00
Mobiles - per minute£2.00
 
Receiving calls - per minute£2.00
Sending texts - per message50p

Cost per MB of using data:

Data usage£7.20
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 11
1,672 Views

Cleoriff
Level 94: Supreme
  • 122349 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Calls 

So did you ever speak to customer services as advised above? I'm sure they would have told you why your outgoing calls were barred.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 11
1,667 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You may have a roaming bar which needs to be removed by customer service. 

But at £2 per minute and part minute I would recommend using a WiFi app. 

Message 8 of 11
1,666 Views

Calls
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I can't even call customer service because I can't make outgoing calls. Please help me with this okay
Message 9 of 11
1,657 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Calls 

There is a link to live chat on the contact details I gave you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
1,654 Views