Can't make calls

[Calls]

Please help me with my sim because I can't call but I can receive calls, outgoing calls are barred please help me on what to do

[MI5]

@Calls 

I'd start off by topping up your credit 

Guide How to Top Up (PAYG) 

If you're still having problems after topping up, go into your local O2 shop to have SIM and phone checked or contact customer service Guide: How to find help & contact O2 

[EmilieT]

Good morning @Calls, were you able to try the above since you last posted? Any progress?

to the community!

[Calls]

No still same can't make outgoing calls but I can receive incoming calls. If I want to make an outgoing calls it says outgoing calls barred

[Calls]

I'm not in the UK now I visit my family in Nigeria so I have an important call need to call but I can't make outgoing calls barred.
Why is this??

[MI5]

@Calls 

How much credit do you have?

Standard Rates

Our Pay As You Go customers will be charged at the following rate when calling or texting from this country.

Making a local call to landlines or mobiles will always be the same price as calling home when you're abroad.

Sending a picture message (MMS) costs 50p and it's always free to receive a text.

When in:       Calling:  

Landlines - per minute	£2.00
Mobiles - per minute	£2.00
Receiving calls - per minute	£2.00
Sending texts - per message	50p

Cost per MB of using data:

Data usage

£7.20

[Cleoriff]

@Calls 

So did you ever speak to customer services as advised above? I'm sure they would have told you why your outgoing calls were barred.

[jonsie]

You may have a roaming bar which needs to be removed by customer service. 

But at £2 per minute and part minute I would recommend using a WiFi app. 

[Calls]

I can't even call customer service because I can't make outgoing calls. Please help me with this okay

[MI5]

@Calls 

There is a link to live chat on the contact details I gave you.

Guide: How to find help & contact O2