Can I get a refund on my balance?

[Aleks67]

Hi All,
I'm on O2 Pay As You Go for 15 years now withe the same number. My balance is currently £239. Do you think it's possible to get a refund on it or swap it for a new phone or anything similar?
Thank you in advance.

[Cleoriff]

@Aleks67 

You can't get a refund, however you can put it towards to new device. If you went for a new phone, O2 would transfer your credit to the new device or allow you to use it to buy one.

If you move away from O2 you lose any credit.
You can transfer the credit to an O2 contract if you upgrade but otherwise you will have to forfeit it.

You can either go instore and discuss your options or call O2 on any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

Best number to call is 0800 597 4005.