New SIM

[alicemcquaide]

Hi I ordered a ne SIM with an 18 month contract. I am an existing O2 paye as you go customer.

I have received my new SIM yet (only ordered last night). I have 2 questions:

1. Can I transfer the monies/top up money I have in my current phone number?

2. How do I keep my present O2 phone number?

Thank you.

[O2Leyla]

Hello Alicemcquaide, yes you can keep your current number you can do this by contacting customer services who will move your number from prepay to postpay any outstanding credit on your prepaid number will also move over but no bundles or allowances will be moved.

Hope this helps.

[Cleoriff]

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@alicemcquaide wrote:

Hi I ordered a ne SIM with an 18 month contract. I am an existing O2 paye as you go customer.

I have received my new SIM yet (only ordered last night). I have 2 questions:

1. Can I transfer the monies/top up money I have in my current phone number?

2. How do I keep my present O2 phone number?

Thank you.

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Hi @alicemcquaide 

Yes you can have your balance transferred and you can keep your old number.

Just call O2 and they will do everything for you. ie transfer existing credit to contract and migrate your number across.

All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Best one to call is 0800 587 4005.

OR

You can go instore and they do everything for you.

[alicemcquaide]

Thank you for the information.

More info

More info

[alicemcquaide]

Thank you for the information.

[Cleoriff]

You're welcome @alicemcquaide