Solved: £10 for 25GB it said but I only have 10GB

PEJ · ‎19-10-2022

I signed up for a new PAYG sim on the basis that £10 got me 25GB of data but now that I have put it in my phone and activated it myO2 tells me I only have 10GB

The website and the letter the sim came with said it was 25GB

Have I done something wrong?

Enlli · ‎19-10-2022

No, you have not done anything wrong. My O2 will show you the base amount. The rest will appear as extras

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎19-10-2022

No, you have not done anything wrong. My O2 will show you the base amount. The rest will appear as extras

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

PEJ · ‎26-10-2022

Thank you for your reply.

"The rest will appear as extras"

Where do I find my extras?

Enlli · ‎26-10-2022

Use My O2 and see if it is listed as a bolt on. But I'm not up to speed with PAYG

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎26-10-2022

Not sure if this covers PAYG as well, but try this @PEJ

Guide: Where is my discount or Extra Data?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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