Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £15 for 60gb big bundle

Why after i topup £15 i only get 20gb instead of 60gb can someone help me. I am a new customer

Resolved! 02 Sim

Hi i got a new PAY as U GO sim last week and everything has been great until today. My phone isn’t recognising my SIM, nothing has happened to my phone for it to be like that. I wonder if you can help me please

Resolved! Data bundle

Hi, M data finished before date, I need a new bundle now, i dont want to wait for the date

Resolved! I lost my balance, how to get it back...?

Hi... Recently I bought a sim... Today I recharged and activated it with 10 pounds... After the amount credited, O2 send me a message as "We are taking 10 Pounds and giving you 7GB data..." I don't know why they do that... Actually I don't need the d...

Resolved! How to Top Up O2 Sim card by using a Voucher?

Hi... Currently, I'm in India... My UK O2 sim card was not used when I was there... Now I want to Recharge/ Top Up this... When I tried through My O2 App and Website... Top Up not success, May be because I use an Indian Credit Card... Then... I purch...

Security code sent to old number, can't create a new account ...

Long-shot, and probably a little waffly, so I apologise in advance. I can log into My O2 account, both with the email and password and by using my number; can check my tariff, topup, everything else. But when I try to access my details it brings up a...

Resolved! Transferring number to O2

Hi, I'm having a crap time at the moment trying to get in touch with someone at customer services. I have got a PAC code from EE. I have a PAYG O2 sim that i have activated and i am trying to transfer my number across. I have rang customer services t...

Resolved! Boost Your Data was 7GB now 20GB - help!

I paid £10 for a PAYG SIM, which says "boost your data get 3 months extra on us - was 7GB, now 20GB". So I activated it, I've got the 7GB but I can't find out how to boost it to get the 20GB. I've phoned up numerous times, and been advised differentl...

Resolved! Free £10 credit not working

Have received new sim which says to text free10 to 21500 but not delivering

Resolved! Sim only tariff change

Last summer, I was notified my tariff was changing (without my agreement), basically because it was old and not making O2 enough money. The tariff I'm on is a bit rubbish - I'm paying £15 per month for 1GB of data, whereas I can see that I can get a ...

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