Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Transfer O2 sim and keep old number

O2 are hopeless. I want to transfer a new pay as you go sim and keep my old number. You would think that should be easy. Every time I try to enter the new sim serial number it comes up with an error message. There is a 20 min wait to talk to anyone a...

Resolved! Refund

Hi,I would like to get a refund. So to where do I have to contact? Do you have any links for it?

Resolved! Big bundle

Hello i just buy sim card and automaticly activate 10 £ bundle can i change to 20£

Resolved! Help

Can I start my bolt in early if I run out of data

Records

Hey, how can I get records of who I have been messaging and calling and who has been messaging me and calling me also . Thanks Daphne

Resolved! Extra charges

Hello, I hope you can help, I have a spending cap of 0 on my account, why have I been charged £25 this month?

Resolved! PAYG

Hi. My mum has broken her phone. It’s a flip top one so it’s very old! If I remove the number on her account will she automatically be refunded any credit balance? She’s now got a new phone and number. Thank you!