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02 Live Chat

FeritJade
Level 1: Joiner
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‎23-03-2020 08:04

‎23-03-2020 08:04

Hi there

 

Is live chat offline always nowadays ? I want to unlock a device, I have submitted unlock request va My Account, but after 3 days no one replied. (its generally done in 1 day)

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MI5
Level 94: Supreme
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‎23-03-2020 08:16

‎23-03-2020 08:16

@FeritJade 

Follow the unlock process here Guide: Unlocking an O2 phone to use a different SIM card 

Live chat is very busy and working on reduced staffing levels.

You can also call customer services Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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FeritJade
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‎23-03-2020 08:21

‎23-03-2020 08:21

I have already sent unlocking request. But no reply after 3 days

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MI5
Level 94: Supreme
In response to FeritJade
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‎23-03-2020 08:34

‎23-03-2020 08:34

You may have to be patient during these difficult times.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Zolander
Level 1: Joiner
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Registered:

‎23-03-2020 09:07

‎23-03-2020 09:07

Hi Guys! How can renew my tariff with sms? Live chat don't work and i can't call

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Traceyhinds
Level 1: Joiner
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‎23-03-2020 09:08

‎23-03-2020 09:08

Have I been cut off?
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MI5
Level 94: Supreme
In response to Zolander
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‎23-03-2020 09:37

‎23-03-2020 09:37

@Zolander 

You can manage your account through your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
Level 94: Supreme
In response to MI5
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‎23-03-2020 09:38

‎23-03-2020 09:38

@Traceyhinds 

You need to try and contact O2 Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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