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Cancelled my iPad data sim in September. Received a bill this month for £0.00 but charged £14.66!

Ward574
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As title.

 

Got an O2 email about a data sim I cancelled in September (and got a cut-off date for 20/10/2024).

 

The email (and accompanying text) says the bill is £0.00 but my banks says £14.66 was taken.

 

This is tiresome. I cannot get in touch with O2 online - I'm deaf so I cannot use phone.

 

Has anyone got a link to the online chat?

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pgn
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Shows up if you are browsing the online store, @Ward574 - this may help too:

https://www.o2.co.uk/access-for-all

Or use X or Messenger as indicated here: Guide: How to find help & contact O2 

Good luck!

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MI5
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@Ward574 

If you still have access to the MyO2 app https://www.o2.co.uk/apps/my-o2 you can find live chat in the support tab.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ward574
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Hi, thanks for the links, but none seem to actually get a online chat started. They're just going around in circles.

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Ward574
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Can't even use the app - it says "unavailable to you"

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Oxonian
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This page actually gives you @Ward574 an e-mail address to contact O2 :-

 

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

 

It is :-

 

accessforyou@o2.com 

 

Please let us know how you get on. 👍

 

 

 

 

 

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