Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Charge whilst in Greece

I've just received a text to inform me that I have reached my cap, upon checking I have been charged £8.33 for international travel, I am currently in Greece and as part of the brexit agreement no charges will be applied until 2022

Known data issues, still ongoing

Hi, I've checked the local status checker and there are still ongoing issues affecting where I live. I can't get online away from the house. How do I get a partial refund for poor service? Any advice would be appreciated. Thanks, Scott

Scotty2k0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Blocked network

I’ve had an issue with my bank and the direct debit was cancelled, I’ve paid both accounts manually but the number ending in 002 has been blocked, one screen says I owe £34.36 and the next says I have a £0 balance?? Can you help to get unblocked

Hatton by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Leaving 02

Cancellation of my contract for (Personal details removed)

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Cancelling my sim

My contract has just ended on my sim card, how do I cancel it?

Gemma86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 1044926732

Hi my name is miss Dawn (Personal details removed) I just let you know my money been stop I am try get sure plus I got court case coming up next two or three weeks time want I got my benefit sure out thought court I will paid some till I get my money...


Hello. I wanted to unlock my phone and after receiving the unlock code I entered the code incorrectly 3 times, so now I need the PUK code

Borowiec by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Not registered on network

Had a news phone requested a similar swap yesterday and it says I am not registered on network when I try and ring out, it says this on my new and old device

Laura89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Swapping sim card

new contractCan anybody help I’ve just upgraded to a new phone and contract ,can I swap my old sim to new phone or do I need to use new SIM card ,I want to keep my old mobile number !

DG1530 by Level 1: Joiner
  • 1 replies
  • 0 kudos