Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
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  • 20 replies
  • 5 kudos

Credit

I am still waiting for a credit of £20.34 on my bill account and have telephoned customers services on 2 separate occasions. Please can you resolve this ASAP?kind regards Sarah

Slinky by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! 14 Days Grace Period & Term Fee

It appears that we are still liable for term fee even when the cancellation for simplicity 12 month contract, is requested within the 14 days period. The only way to resolve this is, by requesting the customer to cancel the direct debit before the bi...

Resolved! What's term fee?

I took out a sim only deal about 5 days ago, I don't get any 5g at my address or work place . Called to cancel my contract within the 14 day cooling off period. I requested my pac code , after 4 phone calls I recieved my pac code via email as the mes...

Resolved! Change number

How do I change my number 

Russell12 by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

My daughter as left me with her contract

Hi I tried to ring o2 to get this sorted but the automated service sends you round and round in circles and then they are like bye! When my kids were growing up I got them all a contract phone, cheaper than pay as you go, when my kids left school uni...

Resolved! Additional contracts

Hi - does anyone know whether it is possible for me to have two additional contracts for pay monthly mobiles but for use by Son and his Partner?

Resolved! Device Plan - How to get a device bill with IMEI?

Hi all, I just received my new Samsung S21 with a device plan. To take part in the Samsung promotion I need a bill for the device including the device's IMEI. Do you know where I find such a bill? I can only find my device plan agreement and the airt...

J_dav by Level 1: Joiner
  • 101 Views
  • 3 replies
  • 0 kudos