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Bill

RupertG
Level 1: Joiner
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on ‎21-10-2024 13:28 - last edited on ‎21-10-2024 22:59 by Moderator

on ‎21-10-2024 13:28 - last edited on ‎21-10-2024 22:59 by Moderator

Hi there,

 

I recently moved my number from O2 to EE and closed down my services with O2. I was paying a monthly fee on a sun only deal. I have just received a bill for over £300 and am shocked that you are charging me this for leaving. Can you please tell me why I am being charged this? I was an O2 customer for over 15 years and feel this is unjust. My account number is/was ************. My name is Rupert

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MI5
Level 94: Supreme
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on ‎23-10-2024 08:22

on ‎23-10-2024 08:22

@RupertG 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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