Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling o2 Without SIM

Hello I didnt realise Virgin set me up an O2 account and had sent a SIM to me. I have never used this SIM and only just realised Im getting charged like £5 a month for something I do not use. I tried to cancel this online but it says it's sending a c...

Resolved! Changing my payment date

I need to change my payment date to the last day of the month

End of 24 month contract

Hi, I took out a 24 month contract with O2 around 8th July 2022 and paid a full month on 20th July that month. Since then payments have been taken regularly anywhere between 17th and 20th July. This month my contract ended and I have moved elsewhere ...

Resolved! stop advertising texts to me

I want to stop receiving texts from O2 with adverts

Cannot contact support

Every time I try to get to a person through chat it keeps telling me I’ve contacted out of business hours. That’s just untrue as it’s 2:30PM on a Monday.

My order hasn't arrived and I can't track it even though I received a message saying it had been dis

I can't track my order it said it was being delivered today and I can't even track it even though it says its on its way in an email I had.

Resolved! Email

Hi i got an email saying i have order something ?

iPhone 15 pro max

Where’s my phone I’ve ordered

Multisave

Hi, on the 9th of June 2024 I added [removed] to my Multisave Plan to get the 20% airtime discount. I have just noticed in my account that this was accepted and is active but shows 0% discount. Can you tell me what’s happened please? [mod edit: as th...

Resolved! Not able to change to esim

Hello I am Ashley,I am trying to change from physical sim to esim but i am not able to get the otp.I am in full coverage and also from last few days I am not able to get otp on my phone but other messages I get.Can anyone from support please help to ...

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