Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 234605 Views
  • 2 replies
  • 2 kudos

bill enquiry

i want to talk to someone but no contact details

Spending limit

I don’t have a cap on my spending, but when I want to purchase things through my phone bill, it’s told me I’m at my limit? How? It says if I want to make more purchases, to contact o2, but how?!

SW90 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Cancelling a new contract

Hi I made a new contract yesterday and I have regretted it as I was able to fix the phone I have at the moment. Is their a 14 day cooling of period that I would able to cancel the contract and change my mind and not pay any fees if I return the phone...

Jessica12 by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Ending my contract

Can you please advise me of how much notice do I have to give 02 to end my contract ? I’m sure my contracts up

Aimee84 by Level 1: Joiner
  • 442 Views
  • 3 replies
  • 0 kudos

Experience the best on O2 all in one plan - Ultimate Plan

Hello folks, Today I'm thrilled to share some fantastic news by introducing our best mobile plan yet - Ultimate Plan. Get even more out of your mobile with a plan that brings together our most comprehensive mobile insurance, services, extras, and ent...

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Dave-O2 by Community Manager
  • 5366 Views
  • 12 replies
  • 1 kudos

DPD delivery Pin not received

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.I’ve spoken to o2 via the chat function and the pin was sent ...

Stuck in credit check

I've tried ordering a new phone on a new o2 account as eventually I have been on an account in my dads name. I've been told that if I want to get my current phone number onto an account in my name I need to set up a new account (which I've done), ord...

george25 by Level 1: Joiner
  • 1434 Views
  • 4 replies
  • 0 kudos

login issues

i never receive an e-mail with the sode and i think my e-mail address isnwrong amdnhas a digit missing

llyrw67 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos