Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237598 Views
  • 2 replies
  • 2 kudos

Returned phone

I returned an upgraded phone last week a couple of days after receiving it via the link from the O2 email via Royal Mail. Tracking has recorded that the phone has been delivered to O2 but it still says the return is being processed. I phoned to ask h...

Allie007 by Level 1: Joiner
  • 1700 Views
  • 16 replies
  • 0 kudos

Payment

Hello there, I am currently going through some financial difficulty so I paid my phone bill in advance a couple of days ago to ensure the payment wpuld be made for this month, however I have now seen my account in arrears due to the fact you have tak...

Ac365 by Level 1: Joiner
  • 244 Views
  • 3 replies
  • 0 kudos

Refund

Hi, I’ve just tried to get a contract with you and I’ve paid the upfront cost of £49 and then it’s said I didn’t pass the credit check so how can I go about getting a refund seems as the phone or charger isn’t coming

Craig25 by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Bill history

I want to download my bills from August until December for my business accounts. But I get a message saying that this is not possible at the moment. Is this just a current technical issue with the website?

Myles01 by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Cancelled account

Hi, I recently updated my account ( new contract ) however I’ve cancelled my direct debit as I was told I can do so and got an email which isn’t clear to me. Is my new contract cancelled or is everything remaining the way it was ? thank you

Resolved! Mystery SMS "charges when abroad"

According to my Pay Monthly bill this month I've been charged extra for 5 (so far!) SMS messages to the following number while abroad: 07860 019210 I don't recognise the number, I have not sent any SMS while I've been away, and I have no record on my...

Quackduck by Level 1: Joiner
  • 16160 Views
  • 98 replies
  • 0 kudos

Over charged

I've been charged £18 for calls I have not done 

Id3 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

o2 monthly account

why is there no plan showing on my o2 account when I pay every month

jeremy3 by Level 1: Joiner
  • 261 Views
  • 2 replies
  • 0 kudos