Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123972 Views
  • 27 replies
  • 5 kudos

Resolved! Port Time

Hi,I rang yesterday to move my old Vodafone number to my new O2 sim. 2 questions:1, how long should this take.2, should I use my old sim until the port is complete, or should I be using my new sim/number? And wait for the text to the new number. Than...

Tdburg by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel airtime contract

Hi what cancellation do I have to give on my airtime contracr

kc59 by Level 1: Joiner
  • 210 Views
  • 2 replies
  • 0 kudos

Resolved! How do I apply loyalty discount to account

I have just started an upgrade on my account for the second phone on the account. The gentleman said I am entitled to a 20% discount and gave me a code and told me to type in loyalty. I cannot remember what to do, can you advise me

Kim02 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Resolved! Change to another network sim only but keep device plan?

Hi there! I've now finished my airtime contract but I have another year to go on my device plan. Is it possible for me to switch networks/cancel my sim plan and continue with my device plan? Or will they make me pay my device plan outright if I no lo...

Freyblah by Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my number

Good morning, I’ve recently got a new SIM card number contract with a new number but I’d like to keep my old one. The old number that I would like to keep is [Personal details removed]

Eduard1 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Help

Hello I need help my phone is saying is saying I have no signal and won’t let me log in to my o2

Lozboz by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Direct Debits

I have £26.83 DD for my mobile payments but another DD for £28 which I don't understand. There are no bolt ons showing in My O2 or extras for anything. The amount is the same every month. Any ideas what it may be? Is there a sports bolt on that I'm n...

Resolved! New phone

Hi. I had a New phone yesterday and had same number as my previous one. New SIM says no registered network. Does it take full 24 hours to register? Am I supposed do something?

Liz_Maria by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Resolved! No update

Morning,I order a pay monthly sim on Sunday but had no update, please can someone tell me what’s happening please. many thanks rebecca crosby

Becky83 by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! O2 sharing data not working

I was advised my refresh plans across my 2 devices were able to be shared but they don't seem to be and no option to share data across the devices. I am looking to add another SIM but reluctant to do this if not possible to share the data across the ...

Rmsuff12 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos