Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3.9% annual increase for old customers?

I read an (possibly old) article in the Guardian which said that customers who were with o2 prior to 2021 did not have to pay the annual 3.9% increase on their contract. And that if you were charged you could leave without penalty.I cannot find this ...

Resolved! Disney plus

I want to cancel my Disney plus

DPD stole my upgrade iphone

Dear friends,Please, would you be so kind to give me the advice what to do. A couple of days ago I ordered an upgrade to my contract with a new iphone 15 pro. Yesterday, November 21, 2023, the courier delivered it to me in a sealed envelope. When I p...

Text message about an order

I have just received a text confirming my order has gone through and giving an order number. I have not placed an order what should I do

Resolved! Bills

Cannot access my account on O2 or virgin, plese can sombody help.

my sim doesnt have any connection bar on it,

I cannot pay my monthly bill how can I pay for this one

Told suspected fraud so new phone recalled from delivery company

At this point I have spoken to everyone at customer services I paid off my contract and upgraded then my new phone was recalled from delay company (even tho my new tariff has started) The phone is still on its way back to o2 and my account show I owe...

redeem extras

I am trying to redeem Disney + as my extras but it is not working. IIt says I should be redirected to the Disney webpage but it doesn't

Upgrade phones returned to sender before delivery

I was expecting 3 new phone upgrades to be delivered today and was given a one hour timeslot this afternoon by DPD. However, this morning the tracking said the phones were being returned to o2 at their request before delivery was made. The contracts ...

Resolved! So then, this courier arrived

So, about 9 this morning a courier arrived, asking about a parcel to goto Liverpool. Que?About 12 o'clock we had a call to say our parcel had been delivered next door.! An O2 Parcel!!? A phone... and during that conversation we arranged to get it pic...

O2

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