Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Minus on latest bill

I got an upgrade but my latest bill for my old phone shows -£58 and asking me to make a payment but it wont show me how, does this mean i owe them or they owe me? Ive also been asked to make a payment on my new plan

Amber95 by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 have ruined my credit score!

I am in the process of buying a house and during an appointment with my mortgage advisor i realise my credit score is bad because of O2 adding bad credit to my name, which i now see is not a new thing. To keep things short, I bought an iPhone in Nove...

Resolved! new phone

Hi, i have recently got a new phone, just switched everything over. i cannot log into the my o2 app because it says the number is associated with another account, i cannot pay my bill because i cannot log in...i have been cut off. i'm currenly in a q...

kimmy2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Covergae in Spain

Any help appreciated. I am pay monthly, Apple 12 phone. I can only use my voice phone here in Majorca. There is a 4G signal, roaming is switched on (I think), but cannot get email or use Google Maps when I am away from Wifi. Cannto get hold of O2 on ...

d_sing by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelled order but still been charged for plan

I ordered a iPhone XR with a pay monthly plan. After waiting 7 days and my phone still not turning up I called and cancelled my order. I’ve just checked my bank account and I’ve still been charged for the plan. I do not want to be with O2. Please hel...

Kypri127 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi Calling on Sony Xperia 10iii

Hi, Is Wifi calling available and supported fot this device? I'm receiving conflicting answers. I see it ISN'T supported in the list of supported devices BUT i've seen some posts on this forum saying is is? Even contacting the Gurus is conflicting as...

Starvis by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Am I eligible for a refund?

When I took out a contract for an iPhone 12 Pro, I paid a £140 deposit and I don’t think it went towards my first bills.Does that mean I’m able to phone O2 and collect a refund?

Resolved! Voicemail off

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.I've put the phone down on 4 customer service agents (and that's just today) because they keep ...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

Resolved! Chat Messages

Hi, recently moved from EE to O2 but kept my number using the PAC code. Since I have been with O2 I havent received any chat messages to my new phone. Instead, they are sending to my old phone which I no longer use. How can I resolve this please?

Pippa_j by Level 1: Joiner
  • 1 replies
  • 0 kudos