Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bill payment

I recently paid my device plan but 02 took 2 lots

Chunky66 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to receive Calls

I swapped to O2 from EE and my EE sim is now not active and when i call my number it goes to O2 Voice Mail but no calls are coming to my phone. Has the sim that O2 has sent me not taken on my old number.

Sam1980 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! account holder for three separate telephones

hi I am the account holder (bill payor) for three phones for three different people and i can go onto my account and see everything. However the two other users cannot see their own data without logging into my account which shows all three bills and...

stephen14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! about the return of the tariff and the continued suspension of the tariff

1. I never used my line when I was in Turkey. However, a payment of 127.80 lira was taken from me. This is too much for me. I want a refund for this unfair payment.2. I don't want my plan to continue. However, on my o2 account, it says "9 days left u...

igozel by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Credit Referral Assistance

I am an 02 Customer and due to moving to a new build I cant seem to obtain an additional line. I have emailed the given address at the end of the ordering stage but I have no response other than the automated one. Can anyone advise on what steps to t...

Resolved! 2 year Phone Contract has ended yesterday

Hi, my 2 year phone contract has ended yesterday and o2 has automatically put me on to an o2 Refresh Unlimited 5GB monthly contract. Can I leave it like this and then upgrade in a few months time?

CSlevin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Outlook problem

Hello. This morning I was unable to receive email attachments. I use outlook with my email address being n.cartwright**Personal info** I still receive my emails but if there is a photo, document, pdf file etc it is not attached. I visited my local O2...

Raich by Level 1: Joiner
  • 0 replies
  • 0 kudos

Resolved! Sim card

I have a new phone which has come with a new sim card. I can not see that there is a micro sd card. Does this need to be purchased separately or should it come with the sim card and new phone?

Karen0144 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim Not Provisoned

Hi All Only just joined o2. PAC code provided and my switch day is today.My old SIM has stopped working as expected (Lebara), but my new o2 sim says "Sim Not Provisioned" Is this just temporary as today is switch day?! TIA

Resolved! Live chat

Hello why is the no live agent any more

Emma54 by Level 1: Joiner
  • 1 replies
  • 0 kudos