Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Switch Up disaster

Hi all, I'm looking for advice as I'm starting to pull my hair out trying to get a solution from O2. I did a switch up and sent my old device back, except they haven't removed it from my bill for 2 months. I've contacted them 8 times and each time I ...

Upgrade Issue

I've been told my upgrade order is subject to credit checks. I was told to hang on and o2 would get back to me within 24 hours. That time is almost up and I've heard nothing.

iPhone 16 delivery

Has anyone so far had any notification of iPhone 16 pro max delivery or delay in delivery?

Resolved! Double data

I currently have virgin broadband at our home and have just signed up for a new monthly account which gives me double data, but this is not shown when I check my account details.??

Airtime charges

I am being charged airtime. Barges outside of my plan but I haven’t done anything differently? What am I being charged for?

Resolved! No response from O2 Fraud Team

Hi, We have had a couple of O2 loans and accounts opened up in mine and my husband’s names, and have been unable to get through to O2 Fraud team. We have tried customer services multiple times; who have gone on to raise fraud cases but never a respon...