Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Enforcement and Termination Notice Email(In cooling off period)

Hi all, Just looking for some advice. Recently I took out a new contract and stupidly used a pac code to transfer my number before returning my device under the cooling off period. Today I received an email as per the title stating I have to pay the ...

Failed payments

I would like to discuss my outstanding arears (£278.75). My services have been stopped so I can’t make or receive calls and texts. Therefore I can’t access my 02 account fully with two-step verification. Is there an email we can use to communicate?

Switch up complex query

Hi everyone This is a bit of a complex query but it's just an idea before I do anything I have an iPhone 15 (lets call this phone 1) and I have switched up to an honor magic v3 (phone 2) With my job I have a company phone which isn't great and they h...

New iPhone

I have just transferred over my phone to a new iPhone 16 pro from my iPhone 11 Pro, however the eSIM would not transfer over, how can I resolve this please?

Upgrading plan when on 12 month airtime?

Hi, I'm about to get the 30gb sim only plan for 12 months, however my data requirements may go up and I would like to know whether I have the ability to upgrade to the 100gb plan during the 12 month period.Thank you in advance.P.S. would this mean th...

Resolved! eSIM didn’t swap over to new iphone

Hello, as above, my eSIM didn’t swap to new iPhone, how can get a new one or transfer the old one? The instructions have me going round in circles! thanks

Cancel my plan

Cancel my contract!

Stuck at credit check

So i’ve been stuck on credit check for a week now, called customer service to get an update to be told they couldnt find my order and to try placing it again, which im obviously not gonna do because ill be paying for 2 if the first one ends up going ...

Resolved! Cannot find “Request a new SIM card” on My O2

I get a new phone and want to transfer my eSIM from my old device. It continues to fail and therefore I want to request a new SIM card. I’ve seen some walkthroughs that directs you to to my o2 app or website to “request a new SIM card” or “swap SIM c...

About My o2 business

I have a contract but I need help as I've gone on to my o2 business app and it nit showing me to pay bill or anything what can I do so I need to ring them up or to see if I need t pay my bill ?

O2

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