Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming

Hi, am i covered for roaming in turkey? As it is not working and was told on the phone i have roaming for turkey which should be included

No service for the last 5 days

Hi there,Has anyone else experienced issues with O2 monthly accounts? I’ve been with O2 for a number of years. Five days ago, the service stopped working. I pay by direct debit, and I’m fed up with calling O2 only to be told that they are unable to i...

Confused contract

Correct me if I’m wrong I’m getting mixed messages rang 02 Fira contract man goes through a long process says great news credit say good to go you’ll receive a copy to sign , took the money stil waiting ? Is there more ten one credit check ? why does...

So I applied for a new phone contract help

new contract spent forever with 02 applying for acontract , man says good news you the credit thing says yes , we’ve sent a copy of the contract , the next one we send you have to sign an return , still haven’t received it 6 hours ago ?

password

Hi, Trying to access my account for a sim card that I don't actually use. It is trying to text the number for security but i don't use the sim so can't access the code being sent

Bill

Why is my bill 132 when I’ve got a spending cap on it? I can’t afford to pay that charge and I’ve not set nothing up on my device to make it go to that price says Sony but I have nothing Sony with 02

No coverage in France

Hi, we’ve just come to France and my phone has no signal, anyone have any tips of how to resolve?

My order

Hi I placed an order for my new phone on Monday and still haven’t received it

VAT

How can I see the VAT details on my invoices associated with a personal account ?

Resolved! Making extra payments

Can I make extra payments on my contract on the app or site without having to call 02 up as calling them is a pain to try to speak to someone and get pushed piller to post, push option 1 for *** push option 2 for *** ect and then still don't get anyw...

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