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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23937 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 214888 Views
  • 2 replies
  • 2 kudos

Resolved! Using Data in Indonesia

I have the o2 Travel Inclusive bolt on and am wondering if this will cover me while I'm in Bali or whether I will need a different travel bolt on as well.

mtmc98 by • Level 1: Joiner
  • 787 Views
  • 4 replies
  • 0 kudos

My o2 won’t work and direct debit gone

My account is shown outstanding from December- which I’ve paid manually. The direct debit setup has gone from my bank, and I’ve had loads of texts and emails telling me I need to pay up.I’ve tried to manage my account online and on app- just tells me...

BBz1 by • Level 1: Joiner
  • 362 Views
  • 4 replies
  • 0 kudos

Bill

I was sent a message saying I owe money but when I go to pay it says I don’t owe anything what do I do

S4 by • Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

No data

Hi, I paid for a £15 rolling plan and my balance says I have just under 30gb of data but when I come off of wi-if, I have no data. Please help!

Rach321 by • Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Refund

I have been given a "Goodwill" credit of £50. They said that I could use it to pay for my monthly tariff or claim a cash refund. I would like to get the cash but there seems to be no way for me to claim it. Can you help?

Avocet by • Level 1: Joiner
  • 263 Views
  • 3 replies
  • 0 kudos

Switch up nightmare!

Hi all Has anyone else had a bad experience with switch up? I had nothing but problems in 2022 with it, I’ve switched up in store in September 2023 which was easy enough, but then I’ve been told I missed a payment for my old phone in Oct 23, that was...

MK11 by • Level 1: Joiner
  • 453 Views
  • 6 replies
  • 0 kudos

Resolved! Paid for a monthly data and credit but haven’t received the credit and data

Last month I’ve paid for a monthly data and credit. It’s been a month and it was coming to the next payment for next month monthly data and credit payment. I’ve paid for it and it’s been said. But it’s been 3 days since I’ve paid and yet I have no da...

Resolved! I want to pay my bill

I left O2 around one year ago and I still have to pay 6 pound. Please I need help to pay this

Adr by • Level 1: Joiner
  • 387 Views
  • 3 replies
  • 0 kudos

Resolved! Phone cut off completely

Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as ...

Kerry16 by • Level 1: Joiner
  • 2330 Views
  • 4 replies
  • 0 kudos
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