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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 116261 Views
  • 24 replies
  • 5 kudos

Resolved! O2 paid off the wrong device when doing an upgrade

So I have two phones with o2 both on pay monthly. I have an apple iPhone 7 and a Samsung Galaxy. I wanted to upgrade the apple iPhone as it is slowing down and getting old, I went through the upgrade process through the my 02 app and checked and kept...

Sam04 by • Level 1: Joiner
  • 101 Views
  • 5 replies
  • 0 kudos

Resolved! Seeking the impossible

More info (Highlight to read)Does anyone know how you talk to a person, I've just taken out a new contract and they was supposed to keep my existing number and still haven't changed it, tried the useless app they was quick enough in person when getti...

Soup52 by • Level 1: Joiner
  • 66 Views
  • 2 replies
  • 0 kudos

Resolved! Why do I have to phone to provide pac code

Why do I have to phone to provide pac code? Outdated system by o2. Was on phone line for 23 mins then it disconnected me. Seriously annoyed, contemplating cancelling as this is not good first impression of o2

SJ3 by • Level 1: Joiner
  • 50 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to contact 02 to initiate a return

Hi,I received my phone on Tuesday and pretty quickly realised it wasn't for me (Too big) and I've been trying since then to contact a member of customer services to request a returns label, but so far I can't get through as I just sit on hold. Are th...

NickTB by • Level 1: Joiner
  • 89 Views
  • 4 replies
  • 0 kudos

Resolved! PAC delays

I submitted my PAC to O2 using the online form over 2 days ago (Tuesday morning) - and I’ve yet to get a response / see my number change.I’ve tried calling 202 but get cut off when in the queue to speak to someone. And the chat option in the 9w app i...

Mellony by • Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

Recently brought a new iPhone from 02. Trying to give my pac code that I got from EE so that I can transfer numbers and keep my old number however 02 keep telling me they’re busy through text?

Bill13 by • Level 1: Joiner
  • 60 Views
  • 1 replies
  • 0 kudos

Temporary number

Hi so I recently moved over from EE to 02 and transferred my number over which seemed to be fine I’ve got all my contacts and they can contact me on my normal number. If I contact someone else the temporary number shows up instead.Any advice apprecia...

Ab2201 by • Level 1: Joiner
  • 129 Views
  • 6 replies
  • 0 kudos

Resolved! Hi.

Hi I've been trying to speak to someone for days to cancel my contract sim I no longer use.

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