Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


Hi, My latest bill contains a charge of £2.389 to the number 08540589000. I dont recognise this and believe that it may be a scam. Will you please investigate the charge and let me know who the call was to and exactly when it was made. Please reply b...

Nick238 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I would like to cancel this account please as of today , Account No - (REMOVED)

NC-56 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I received an email from O2 on 1st May advising that Some of my O2 terms are changing.The following paragraph has been cut and pasted from the email:"There’s nothing you need to do. However, because of these changes, you have the right to end your Ai...

SteveP70 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel insurance

Hi, I'd like to cancel my O2 insurance please 

Resolved! Debt collection

You have sent me a debt collection letter when i have already paid off the contract and terminated it. I cant call you as the phone number doesnt work. You dont call me. Please urgently get in contact.

Call1 by Level 1: Joiner
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  • 0 kudos

Resolved! E Sim problem help needed

My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. The new phone arrived and it's automatically set up the esim with my Son's number as wel...

Resolved! Fraud.

Ok so I do not know if this is in correct place but a few days ago I stupidly fell for a scam phone call calling from a private number instead of the normal numbers that they use so I can't block or report the number but after I got my account back I...

o2 don't give services what i pay for

For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an ...

Bogusia54 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Multiple numbers to port on one account

I have moved my family to O2 so have four temporary o2 numbers on one account. I want to port there old numbers via PAC over. First one was fine and ported over now 2 days ago, now on the app or website when ever I try to port over another number to ...

Mark777 by Level 1: Joiner
  • 1 replies
  • 0 kudos