Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Old number not transferred to new phone

Yesterday I changed mobile providers from EE to O2 and have received my new phone. Today I received notifications from O2 that my old number has been ported over to my new phone, so I have wiped my old phone back to factory settings. However, I can s...

Is there an email address for customer services?

I need to contact O2 customer services and struggling to use Live Chat as I am overseas so hours are difficult. I need an issue resolved as soon as possible regards Zone 3 data use. Is there an email address I can send my request to? Thanks all

Code

I am having difficulty logging into my account

Lost sim

I’ve lost my sim can get the OTP to access my account to pay bill

Number change

Need to change number

Network data

Hi look been having data trouble for the last 3 weeks, it works they don't, switched phone off took out sim card, starts up fine, then start using the data it stops, could you see if my phone number can be reset or a new sim card please. I've tried s...

Resolved! Upgrading to an S24 Ultra

I currently have a Samsung S22 Plus with just over a year to run on my contract. Im after a S24 Ultra but cant find one with a two year contract, am I missing something? Are all high end phones all three year contracts?I dont want to leave o2 but Im ...

Multiple numbers on account and transferring number

I've just added 2 new numbers to my account, pay monthly I would like to use a PAC code to bring 2 numbers across from Giffgaff. However when I do this in my 02 it really is not clear which of my 3 numbers the PAC number is being used with. I can sel...

My account phones

My account does not include one of my phone numbers how can I add so I can see monthly bills?

Cancelling a contract

I don’t have the SIM card anymore as lost my phone but I would like to cancel it please

O2

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