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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! My network

I have just upgraded my sim to unlimited data since yesterday and I didn’t want to swap it but I don’t know why my sim has completely stopped working . I work using my phonI can’t contact o2 as I have no network

Resolved! No network

I live in FLEET and apparently the mast nearest me is inoperative. Anyone else experiencing the same issue it's been 4 days now? No update until Friday 11th February 2022 is the message on site.

Resolved! Upgraded phone and tariff

I have upgraded my iPhone X to an iPhone 12 with also upgrading to a new tariff. Can I use my SIM card from my iPhone X into the iPhone 12 or will I have to use a new SIM card?

Resolved! Is this the worst Customer service from any company....ever? - certainly feels like it

I'm not surprised to see the poor ratings. O2 is dreadful. I have 6 phones with O2 but now will seek to move all my business away...Its not easy though. Their customer service is a joke. The wait times are usually over 30 mins whenever I call. When y...

Resolved! Can’t send or receive text messages

I can’t send or receive text messages on my iPhone X tried the obvious turning it off and back in again but still won’t work

Resolved! Discuss the problem

Why is it that my previous contract was 20 pounds a month for 5G, and now I have changed my contract to 8 pounds a month for 4G (the same place has 5G)?

Resolved! 02 charges for my phone abroad

ChargesI am in the Dominican Republic, i have only used hotel wi Fi since 25th Jan. I have not made any calls or sent any E-mails on sms. I have only used whatts app. So why is my bill showing i have spent my monthly allowance plus add ons please exp...

Resolved! Wrong message about data been used

I have 160 GB of data. Yet I received msg saying 80% been used while I had 111 GB data left then. I ignored it, then had msg saying 100% data used, when I had 99 GB left. any advice!!! thank you in advance

Resolved! Payment

Hi I payed up my outstanding bill for my phone with a different card and o2 also received so I could upgrade my phone. When does it show on my bill as its a one off with the card and not the one I normally use.

Resolved! So O2 still charges roaming surcharge when I have a £10 spendcap

Even though I put in a £10 spend cap to stop the roaming surcharges, O2 just hit me with a £42 roaming surcharge

O2

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