Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Esim to SIM

Recently I approved a new contract for eSIM but I want come back to normal sim

Voucher expiring

I received an email telling me my voucher NCB3S05867 was due to expire i don't know what this voucher is can you please tell me

Xbox

I was wondering if anyone can help. I’m trying to buy an Xbox game using and billing it to my phone contract but it’s not allowing it to be authorised. I’ve increased my cap limit but still not working.

Broken camera and flashlight

Both my camera and flashlight have stopped working. My phone also gets really hot both when it’s being used and when it’s not.

O2 SWITCH UP (2ND PROBLEM WITH THIS)

Hello all, I have done another switch up and have sent the phone back in the post on the 16th of September. I have the tracking receipt and number as it was arranged by o2. I have looked online at the progress of the delivery and it says its been at ...

No network

I've recently ordered a smart watch to attach to my account but 02 seem to have disarmed my phone as I've no network for calls and texts. DPD tried to deliver my phone but, since I've no network I didn't receive it, I also can't call them.. HELP!!!@

Porting

porting issuemoved from giff gaff. Porting day was yesterday. Giff gaff gone from my phone but not connected yet to O2? been turning phone on and off but no connection. Tried to sign in on app but no service on phone signal. Please help?

Iphone 14 plus

I ordered an iPhone 14 plus 2 weeks ago.Only info I have is your order is processing more than 4 weeks o2 nit very helpfull what does more than 4 weeks actually mean

Returns

How long after O2 has received your return handset does it take to update the system? It was received this morning at 8am

Trouble paying outstanding payment from abroad

I have switched to my pay as you go sim when I visited the uk this summer as I have now moved to Dubai. An amount of £89.24 tried to come from my account but got declined as I thought I had cancelled my monthly sim. I now received an email saying tha...

O2

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