Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Airtime Bill

Iv just finished paying off my Ipad, but no longer use it, so I no longer need any data/minutes/texts.So I have no need for the airtime, does anyone know, does the airtime bill stop when the device is fully paid off or do I need to phone to cancel th...

Resolved! Goodwill gesture credit not applied

I was promised a credit on my acc with £20 as a goodwill gesture. I spoke to adviser on the 19th October via webchat. I was sent a text message confirming that it will be done. I've checked my o2 acc and nothing is showing there on my balance, its ze...

Elm1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disconnected

I missed my payment and now I have been disconnected. I cannot log into the MyO2 app to pay nor can I call any numbers to pay. What do I do?

Kai3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill

Stop sending me a bill and threatening letters you don’t add answer your bloody phones 3 times on hold for over 45 mins. You idiots couldn’t run a tap spoke to some clown a few weeks ago after being on hold for 35 mins only for this idiot to put me o...

02nsme by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Repairs

Can anyone help me? I have done the troubleshoot and o2 said to send it to them for repairs but when I went to the post office they said they haven't sent the right documents to send o2 send you the documents and packaging so you can send the...

Resolved! Change phone

Hi just want to ask took contract out other day used phone but not happy with it can I take it back and exchange to a different phone and model within 14 days.

John49 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Invoice

Hi I need the invoice number for my new phone I had delivered to claim my free gift put cart find it when I come with the phone were could I get it from pls

Rob1875 by Level 1: Joiner
  • 3 replies
  • 0 kudos