Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 Travel Bolt On didn't work whilst abroad

Currently in Turkey. I rang 02 about a week earlier enquiring about using data in Turkey and they added 02 Travel bolt on there and then. I arrived in Turkey last night and it didn't work. I texted TRAVEL to 23336 and got a message saying there was a...

Phone Stolen

Hello, I am outside of the UK just now and my phone was stolen. I have an old phone that I would like to transfer my plan on to but have no SIM card - is it possible to transfer to an eSIM to have my plan transferred to my old phone? Thanks for your ...

Roaming in Qatar: "You may be out of data from Ooredoo"

Does anyone get the "You may be out of data from [international network provider]" message when roaming?I've added on the "International Roaming Zone 2" bolt-on before travelling to Qatar, and on arrival have found I cannot get any data. This notific...

Resolved! Lost sim card

I am in thailand. I've lost my sim card. Every time I try to login to o2 it wants to send me a code. I can't access the code because I've lost my sim. Help

Resolved! Keep my number from.pay and go to monthly sim

Hi how do I keep my old 02 pay and go number till I switch to monthly sim..any help

Hello my name is Florence

I noticed am not able to call or receive calls

What does it mean?

i Have this next to my order on my o2 app.This part of the order’s already been sent, so it can’t be cancelled - please arrange a return instead but I have no tracking info and it still says processing so I assume it hasn’t been “sent” they took paym...

Resolved! PAC code

I can’t find out how to give pac code while switching from vodaphone

Switch up not working

I’m desperate for some information please as my switch up is acting like I’m trying to add another line to my account rather than a switch. I’ve been instore and they were just as puzzled. Tried online and it says I’ve got the maximum amount of lines...

Resolved! Can I change tariff and keep friends and family discount

Hi all. Going to ask in here as I’ve had mixed messages from customer support. So my contract is due to end next month. I’m happy with my phone and it’s still in good condition so I don’t want to upgrade. I have been told once the device is paid off ...

O2

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