Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Discuss the problem

Why is it that my previous contract was 20 pounds a month for 5G, and now I have changed my contract to 8 pounds a month for 4G (the same place has 5G)?

Jack88 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 02 charges for my phone abroad

ChargesI am in the Dominican Republic, i have only used hotel wi Fi since 25th Jan. I have not made any calls or sent any E-mails on sms. I have only used whatts app. So why is my bill showing i have spent my monthly allowance plus add ons please exp...

Resolved! Wrong message about data been used

I have 160 GB of data. Yet I received msg saying 80% been used while I had 111 GB data left then. I ignored it, then had msg saying 100% data used, when I had 99 GB left. any advice!!! thank you in advance

Abosiar by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment

Hi I payed up my outstanding bill for my phone with a different card and o2 also received so I could upgrade my phone. When does it show on my bill as its a one off with the card and not the one I normally use.

Gooders70 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Left O2 within 15 days, still O2 charged my monthly bill

Hi Within 1 week of joining O2, I placed a request to move to EE netwrok. O2 gave me theri PAC number also and now I am on my EE netwrok. Still O2 charged me monthly bill. I was told by O2 support person that if you ask fro PAC number and do not use ...

Resolved! Final Bill

Hi. I am awaiting my final bill. I am pretty sure I am in credit. I also have credit on my airtime which I was told would be refunded too. Because I am no longer with o2 I can’t get into the app but I can’t see the bill on o2 online. How do I see tha...

Em2022 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Need help with my network as suffer with a epilepsy

How do you speak to someone in charge about getting your mobile data sorted as the customer service every time I ring keep putting the phone down and I suffer with epilepsy and live by my self so need it sorted just in case of an emergency I only swi...

Resolved! Swapping to sim only.

Hi, I have two contracts with you at the moment. I’d like to swap to sim only for one of them. How do I do this please?

Emily14 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Pay bill

My device and SIM switch off can't access account to pay bill 

Cowley86 by Level 1: Joiner
  • 1 replies
  • 0 kudos