Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! contract disabled

I just received a message from o2 to tell me my contract will be disabled . This is due it seems that i have not accepted your terms of use .I have had no news to tell me this was going to happen . If this is not a scam can you tell me when my contra...

My bill

Do not suspend my services when the bills been paid 

773 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Good morning, I have been charged an extra of £4.43. I am using my phone in Romania and was told by an O2 advisor I am entitled to 25gb of data as it is in Europe. Could you please explain why I am being charged please. thanks, Nathan

Nathan15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keep receiving false debt letters

Recieved a few debt letters from a moorcroft Ltd debt collection spoken to o2 multiple times in store and on the phone who have all said I don't owe anything. Spoke to the debt collection company and apparently they also spoke to o2 and got told I do...


I have been in a car accident and the police have my mobile.I can not sign in online as I can't access my mobile for the code you send.I wish to add my Sons mobile number so that the code can be sent to his number.

CDC2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Clear Vision / Symphony

Hi,My wife's phone was on O2 and had mysteriously been ported across to "Symphony Communications", and while the new provider had provided O2 access, this got cut off due to a £20 allowance being exceeded while travelling abroad previously. We had no...

Emblom by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi I’m being asked to pay a bill and I don’t recognise the details etc

Resolved! Fraud

has anyone been affected by fraud? 

Peter1957 by Level 1: Joiner
  • 2 replies
  • 0 kudos

order delivery

how do i change a pre agreed order from home delivery to collection