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Incorrect Charge for Cancelled SIM Card Order

amsgrg
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎24-10-2024 17:33

on ‎24-10-2024 17:33

Hi there,
 
I ordered a volt sim card. now i cancelled the order and have not received the sim card nor have i used it, but i am being charged. why am i to pay the amount? please explain.
 
Moreover, i can't even email back. What kind of customer service is this?
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Enlli
Level 69: Guiding Light
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on ‎24-10-2024 17:41

on ‎24-10-2024 17:41

This is not Customer Services but a community of customers like yourself 

You need Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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