Number terminated

[Laura6090]

Hi

So I cancelled my pay monthly account with 02 and the number was terminated on the 10th May. I paid what I owed and I was told that any other costs will be waived.

Havent used the number since April and now just received another email with a bill? 
Why am I getting another bill if the number has been terminated? 

Cant speak to anyone now until Tuesday 

any help is appreciated 

[Enlli]

How did you cancel? Are the numbers disconnected or transferred to a new supplier?

I ask because O2 can be rather negligent when disconnecting via a phone call.

Guide: Cancelling Your Contract 

[MI5 · Accepted solution]

@Laura6090 

Payment Management team on 0800 902 0217 should be on call until 9.00pm