Unable to logon

[pioneer]

I provide a mobile to my mum (who passed away recently). The account is under my name. My email address is registered too.

I haven't got access to the mobile so unable to log on to my O2 (as it wants to text a code to the phone!).

Any advice? 

Thanks

Dave

[pgn]

Sorry for your loss.

If you want to cease the phone contract, @pioneer - https://www.o2.co.uk/help/account/manage-your-account/bereavement