Monthly bill

[RC_]

Hi I am unable to make my monthly payment until Monday 19th January but have not been able to speak to someone in person only a recorded conversation. How do I get to actually speak to someone 

[TallTrees]

Hello @RC_ 

Welcome to the O2 community 

You need to speak to payment management here

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am