Cancelled my iPad data sim in September. Received a bill this month for £0.00 but charged £14.66!

[Ward574]

As title.

Got an O2 email about a data sim I cancelled in September (and got a cut-off date for 20/10/2024).

The email (and accompanying text) says the bill is £0.00 but my banks says £14.66 was taken.

This is tiresome. I cannot get in touch with O2 online - I'm deaf so I cannot use phone.

Has anyone got a link to the online chat?

[pgn]

Shows up if you are browsing the online store, @Ward574 - this may help too:

https://www.o2.co.uk/access-for-all

Or use X or Messenger as indicated here: Guide: How to find help & contact O2 

Good luck!

[MI5]

@Ward574 

If you still have access to the MyO2 app https://www.o2.co.uk/apps/my-o2 you can find live chat in the support tab.

[Ward574]

Hi, thanks for the links, but none seem to actually get a online chat started. They're just going around in circles.

[Ward574]

Can't even use the app - it says "unavailable to you"

[Oxonian]

This page actually gives you @Ward574 an e-mail address to contact O2 :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

It is :-

accessforyou@o2.com 

Please let us know how you get on. 👍