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Replacement sim

Scardall
Level 1: Joiner
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I need to order a new/replacement sim as I need to change my number.  I cannot see where to do this on my o2? 

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madasaf1sh
Level 78: King of Kings
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@Scardall 

 

You cant you need to contact o2, all the details are here Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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@Scardall 

You need to go in store with photo ID or call O2 Guide: How to find help & contact O2 

Guide: How to change your mobile number 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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As advised, contact O2 - if you need to change your number, O2 permit one free change of number, ask them about it.

If you choose not to do this replacement transaction in person, with valid photo id, in an O2 shop, be prepared to lose service for a few days until Royal Mail get your replacement SIM to your home address, @Scardall.

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