Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 1
Registered: ‎22-04-2019

order a new phone monthly plan

Hi i want to order a new phone for monthly plan  ..but after its finish the security bank i got this message on the web o2 .."



Unable to continue

Your order can't be completed.

As well as our credit scoring system, we use business policies to check all new applications. This time, you didn’t meet the minimum level.

Our business policies are commercially sensitive, so we're unable to tell you the specific reason for rejecting your application."

Level 63: Greatness Assured
Posts: 12,052
Registered: ‎31-03-2010

Re: order a new phone monthly plan

@Mars  Sounds as if you didn't pass the credit check. You'll need to speak to customer service. Best time to call is 8-8.30 am. https://www.o2.co.uk/contactus


Image and video hosting by TinyPic
Posts: 86,152
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: order a new phone monthly plan

@Mars you could try for a sim only deal and use your current phone. This will improve your credit rating with O2 and allow you to upgrade to a full contract with phone after 3 months if you pay your bills on time by direct debit.
Sim deals: http://www.o2.co.uk/myo2
Upgrade after 3 months T&C's: https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,235
Registered: ‎18-04-2018

Re: order a new phone monthly plan

Hey @Mars, and sorry to hear you had some trouble ordering a new phone! I hope the replies above helped, but please let us know how you're getting on slight smile


Welcome to the forum!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!

If you'd like to take part, why not register? Smiley Happy