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Level 1: Joiner
Posts: 2
Registered: ‎21-08-2017

Uk mail delivery

had a upgrade booked today was meant to be delivered this afternoon took afternoon off from work stayed paided for delivering in the afternoon , no luck and then to find out could be other 2 days when i phoned O2 , and to top that the phone case and screen protector i ordered is delayed for 5 days i got talked into the case on goodfriday when they rang me and i ordered the phone , spoke to O2 tonight waiting for a email or call we’ll over a hour now not good service the chap I spoke to was unable to help
Posts: 71,487
Topics: 677
Registered: ‎14-01-2013

Re: Uk mail delivery

@thruxton 

I'm sure this is to do with the Easter holidays, though that's no excuse.

I'll tag one of our community managers to see if they can help @Marjo  @EmilieT @Martin-O2 

*The Game Is On*


Posts: 87,559
Topics: 530
Solutions: 11,118
Registered: ‎04-04-2012

Re: Uk mail delivery

Answered here also https://community.o2.co.uk/t5/Pay-Monthly/UK-mail-DHL-delivery-missing-02-customer-service-all-bad/m...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,001
Registered: ‎18-04-2018

Re: Uk mail delivery

[ Edited ]

Good morning @thruxton, and sorry to hear about your delivery experience so far worried

 

I'd gladly get someone on my end to look into this order for you, I'll just need a few more details first. I'll send you a Private Message shortly, you'll be able to read it and reply to it by going into your Messages at the top right of the page!

 

Thanks for the mention as well @Cleoriff Smiley Happy

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