live chat

[weejoe]

Does live chat ever open?

I constantly see:

Give us a moment

We're just checking to see if there's an available agent.

How many moments should I wait? It's been like it all day today.

[MI5 Level 94: Supreme · Accepted solution]

@weejoe you need to try a different browser. IE or Firefox seem to be working OK.

[weejoe]

Thanks for the tip!

Is there a direct link to live chat?

[MI5 Level 94: Supreme]

I just use the link from here http://www.o2.co.uk/contactus

[weejoe]

Actually getting same in Firefox:

Give us a moment

We're just checking to see if there's an available agent.

[MI5 Level 94: Supreme]

Try IE and Edge.

[weejoe]

Edge worked!!! Thank you!!!!

[MI5 Level 94: Supreme]

Good news

[Calum]

Hi , just received my new xs iPhone today, set up went great but just found a new standard/ micro/ nano sim in the bag which I now remember asking for.  However I've set up by putting in my sim from old phone. The sim I only got last June 2017. Should I swap it to the new one ?

is it a case of a simple swap or a set up again?

thanks Calum 

[MI5 Level 94: Supreme]

@Calum no need to use the new SIM. Just keep it as a spare if yours fails at anytime.