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live chat
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on 04-01-2019 16:34
Does live chat ever open?
I constantly see:
Give us a moment
We're just checking to see if there's an available agent.
How many moments should I wait? It's been like it all day today.
Solved! Go to Solution.

Re: live chat
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on 04-01-2019 16:38
@weejoe you need to try a different browser. IE or Firefox seem to be working OK.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: live chat
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04-01-2019 16:45 - edited 04-01-2019 16:52
Thanks for the tip!
Is there a direct link to live chat?
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on 04-01-2019 16:56
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: live chat
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on 04-01-2019 16:57
Actually getting same in Firefox:
We're just checking to see if there's an available agent.
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on 04-01-2019 16:59
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: live chat
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on 04-01-2019 17:10
Edge worked!!! Thank you!!!!
Re: live chat
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on 04-01-2019 17:13

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: live chat
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on 11-01-2019 19:15
Hi , just received my new xs iPhone today, set up went great but just found a new standard/ micro/ nano sim in the bag which I now remember asking for. However I've set up by putting in my sim from old phone. The sim I only got last June 2017. Should I swap it to the new one ?
is it a case of a simple swap or a set up again?
thanks Calum
Re: live chat
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on 11-01-2019 19:42
@Calum no need to use the new SIM. Just keep it as a spare if yours fails at anytime.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)

