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Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Free Huawei T3-8 Wi-Fi Tab

Last week I have tried to claim my free Huawei Tablet without success. On every occaison I try to claim the website says I need to upload my proof of purchase in the proper format, I have tried pdf and jpg and it still comes up with the same message. I also sent a message through the correct contact details (nearly a week ago) and heard nothing back.

 

Has anyone else been having the same issue as this is very frustrating? rage

Spoiler
 

 

Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Free Huawei T3-8 Wi-Fi Tab

@Johnk68

Lots of people are having problems redeeming the offer so I will ask if one of our managers can help

@Martin-O2@Marjo@EmilieT?

*The Game Is On*


Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: Free Huawei T3-8 Wi-Fi Tab

Thanks Cleoriff
Posts: 7,903
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Registered: ‎17-03-2015

Re: Free Huawei T3-8 Wi-Fi Tab

Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: Free Huawei T3-8 Wi-Fi Tab

Thanks for the reply, but that website offer has expired (This Promotion is only available on purchases made between Thursday 23 November 2017 and Wednesday 20 December 2017 inclusive.) disappointed

Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: Free Huawei T3-8 Wi-Fi Tab

Are you able to help with the above issue @Martin-O2@Marjo@EmilieT?

Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: Free Huawei T3-8 Wi-Fi Tab

Hopefully I will get an answer to this today. frowning2

 

Is there no other way of redeeming this offer as the contact details for this offer are no good as it has been a week since I sent my original query with NO reply.

 

@Martin-O2@Marjo@EmilieT

Community Manager
Posts: 2,726
Registered: ‎18-04-2018

Re: Free Huawei T3-8 Wi-Fi Tab

Thanks for the mention @Cleoriff and @Johnk68 - we know there have been some technical issues with the redemption website recently and it's being looked into, including what you're describing with the attachement error. As soon as we get any updates on this we will share on here!


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Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Free Huawei T3-8 Wi-Fi Tab

Thanks @EmilieT

I hope this problem with the website wont affect those who have been trying to redeem within the timescale of the promotion?

The promotion has actually finished now, though people do have until the 23rd Feb to claim the free tablet.

*The Game Is On*


Level 1: Joiner
Posts: 11
Registered: ‎11-12-2018

Re: Free Huawei T3-8 Wi-Fi Tab

I have finally got a response from the customer support from the website but still no luck with their attempted fix, I am now waiting for them to reply. It looks like it is not O2 that is honouring this offer but a company called Exertis, I have a direct email address if anyone wants to contact them directly with their problem( just PM me).