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Level 1: Joiner
Posts: 2
Registered: ‎15-12-2018

Payforit scam

Can anybody tell me where in o2 Terms & Conditions ' Payforit' is covered. I'm being scammed & am having trouble finding out when I authorised o2 to take money from my account without asking. 

Posts: 83,024
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Payforit scam

@Stonepool18 help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎15-12-2018

Re: Payforit scam

OK many thanks. They give out your number to scammers,then take the money for them & deny any responsibility for it! After 15 years a customer, paying my bills every month on time. At least Dick Turpin wore a mask!

Posts: 83,024
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Payforit scam

Yes it's outrageous that O2 don't offer any decent protection against this like other networks do.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,226
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Payforit scam

In most cases, charge to mobile is on by default which is simply a way for O2 to take a percentage of these charges. We have long advocated that this should automatically be set to off. The most obvious way to protect customers is the two step consent process along with this. Job done and scammers out of business overnight.

Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Payforit scam

I wonder why our requests for a two step verification process haven't been listened to?

Other networks implement this ...so maybe the question needs asking again @Martin-O2, @Marjo @EmilieT?

*The Game Is On*


Posts: 83,024
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Payforit scam

Because they are happy to take their cut from It rather than protect their customers. I’ve already moved one account to Vodafone who allow you to turn these things on and off in the My Vodafone app so chances are my other accounts will be moving too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Payforit scam


@MI5 wrote:
Because they are happy to take their cut from It rather than protect their customers. I’ve already moved one account to Vodafone who allow you to turn these things on and off in the My Vodafone app so chances are my other accounts will be moving too.

Yes, I agree. However we would have less scam posts if they did implement the system, hence me asking Community managers to feed this back asap. I would like an official answer...so will wait (im)patiently for a response.

The question has been asked often enough. The request for two step verification has been going on ever since I joined the forum. Ridiculous in this day and age.

The response we give of asking for a bar 'all Direct to Bill debits' is totally unsatisfactory.

It stops customer making genuine purchases from other outlets.

*The Game Is On*


Posts: 83,024
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Payforit scam

Totally agree and I hope you have tons of patience Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Payforit scam


@MI5 wrote:
Totally agree and I hope you have tons of patience Smiley Tongue

Not known for it...so tick tock!

*The Game Is On*