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Level 1: Joiner
Posts: 1
Registered: ‎12-01-2019
Accepted Solution

Saturday Delivery

So I order a phone on a Friday.  I pay £6.99 for Saturday delivery.


UK Mail/DHL tracking tells me delivery is delayed to Monday.  FFS, need a refund.


Online chat - "Oh, UK Mail doesn't do Saturday deliveries."


So why the blazes did O2 take my money for something that's not even a thing?



Posts: 103,956
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Saturday Delivery

[ Edited ]


It is a thing, so ignore what live chat says. Call customer service and they will refund the delivery charge http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 80,548
Topics: 573
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Registered: ‎04-01-2009

Re: Saturday Delivery

Posts: 89,709
Topics: 744
Registered: ‎14-01-2013

Re: Saturday Delivery

@jonsie wrote:

Live chat, don't you just love it!

Using those famous words..Not a lot!!

*The Game Is On*