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Level 1: Joiner
Posts: 1
Registered: ‎12-01-2019
Accepted Solution

Saturday Delivery

So I order a phone on a Friday.  I pay £6.99 for Saturday delivery.

 

UK Mail/DHL tracking tells me delivery is delayed to Monday.  FFS, need a refund.

 

Online chat - "Oh, UK Mail doesn't do Saturday deliveries."

 

So why the blazes did O2 take my money for something that's not even a thing?

 

FFS.

Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Saturday Delivery

[ Edited ]

@TRace3141

It is a thing, so ignore what live chat says. Call customer service and they will refund the delivery charge http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Saturday Delivery

Live chat, don't you just love it!

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Saturday Delivery


@jonsie wrote:

Live chat, don't you just love it!


Using those famous words..Not a lot!!

*The Game Is On*