on 12-01-2019 13:33
So I order a phone on a Friday. I pay £6.99 for Saturday delivery.
UK Mail/DHL tracking tells me delivery is delayed to Monday. FFS, need a refund.
Online chat - "Oh, UK Mail doesn't do Saturday deliveries."
So why the blazes did O2 take my money for something that's not even a thing?
Solved! Go to Solution.
12-01-2019 13:39 - edited 12-01-2019 13:39
It is a thing, so ignore what live chat says. Call customer service and they will refund the delivery charge http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 12-01-2019 14:02
Live chat, don't you just love it!