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weejoe
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on ‎04-01-2019 16:34

on ‎04-01-2019 16:34

Does live chat ever open?

 

I constantly see:

 

Give us a moment

We're just checking to see if there's an available agent.

 

How many moments should I wait? It's been like it all day today.

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MI5
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on ‎04-01-2019 16:38

on ‎04-01-2019 16:38

@weejoe you need to try a different browser. IE or Firefox seem to be working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎04-01-2019 16:38

on ‎04-01-2019 16:38

@weejoe you need to try a different browser. IE or Firefox seem to be working OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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weejoe
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‎04-01-2019 16:45 - edited ‎04-01-2019 16:52

‎04-01-2019 16:45 - edited ‎04-01-2019 16:52

Thanks for the tip!

 

 

Is there a direct link to live chat?

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MI5
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on ‎04-01-2019 16:56

on ‎04-01-2019 16:56

I just use the link from here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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weejoe
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on ‎04-01-2019 16:57

on ‎04-01-2019 16:57

Actually getting same in Firefox:

 

Give us a moment

We're just checking to see if there's an available agent.

 

 

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MI5
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on ‎04-01-2019 16:59

on ‎04-01-2019 16:59

Try IE and Edge.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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weejoe
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on ‎04-01-2019 17:10

on ‎04-01-2019 17:10

Edge worked!!! Thank you!!!!

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MI5
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on ‎04-01-2019 17:13

on ‎04-01-2019 17:13

Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Calum
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on ‎11-01-2019 19:15

on ‎11-01-2019 19:15

Hi , just received my new xs iPhone today, set up went great but just found a new standard/ micro/ nano sim in the bag which I now remember asking for.  However I've set up by putting in my sim from old phone. The sim I only got last June 2017. Should I swap it to the new one ?

is it a case of a simple swap or a set up again?

 

thanks Calum 

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MI5
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on ‎11-01-2019 19:42

on ‎11-01-2019 19:42

@Calum no need to use the new SIM. Just keep it as a spare if yours fails at anytime.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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