Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Disney plus charges when signed up for free

I took the free for six months Disney plus offer and O2 have billed me for it and then discounted a portion of it back as a credit - I signed up expecting and believing it to be free for six months - no number available to complain and twitter gives ...

boadh398 by Level 1: Joiner
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Resolved! My bill

I want to reach head office by email or preferably by phone to make a complaint. Can anyone advise a contact number or address which is best to reach them on ?Thank you

Customer2 by Level 1: Joiner
  • 684 Views
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Amazon Prime Video

Hi there I have recently (mid-March) signed up to a new contract with O2 (SIM-only) which was advertised with 3 months Amazon Prime Video included. Can someone please help me in finding a code / approach to access the Prime Video? Thank you. Kind reg...

TWC by Level 1: Joiner
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Tracing a number

I have been having nasty texts from someone and j was wondering if 02 are able to trace the number

LouiseD by Level 1: Joiner
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  • 2 replies
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Fraudulent texts

I am receiving spam text messages from 66299 costing me £3.75 each.Despite blocking the number they are still being charged.I am unable to reply STOP or STOP ALL for some reason.Not a lot of help coming from O2 to be honest via the website.Any advice...

Whofan by Level 1: Joiner
  • 793 Views
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O2 FAMILY

How do you add another phone contract to your plan to get the family discount please? I won’t to start my daughter on a contract. many thanks

Bryn by Level 1: Joiner
  • 449 Views
  • 1 replies
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Cancel mobile phone insurance

Hi I need to cancel my mobile phone insurance due trying to reduce my monthly bills. I’m unable to get through on the 202 number. I cannot find an email address to send my cancellation to, does anyone have any suggestions how I can cancel. Thank you

Phone disconnected

Hi. My phone has been disconnected. I am a student nurse and working full time unpaid so’s trifling financially, and have just been told I have tested positive for coronavirus (my bill is late, and I carried over last months bill too, don’t judge me ...

Emma16 by Level 1: Joiner
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  • 10 replies
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Delivery taking too much time

Hello, I have recently ordered a phone as monthly payment and looks like is taking too much time due to this pandemic . I understand that this might take some time to be delivered but at least they should make us aware before ordering something and a...

Deliverie by Level 1: Joiner
  • 701 Views
  • 1 replies
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Sim card not recognised

I upgraded my phone and received it a week ago. I received a new sim and have put it in my phone however it is not activated. I've done everything it says to do online but none of it has worked. My phone has the sim card image with the exclamation ma...

TabJD by Level 1: Joiner
  • 563 Views
  • 1 replies
  • 0 kudos