Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Can't make new insurance claim

Initially I tried to make my claim yesterday (11/04/2020) morning by calling O2 Customer Services using the 202 number. As I went through the process the automated system told me that new claims were only being accepted for lost or stolen phones and ...

upgrade and recycle

I've just upgraded and in the deal am meant to get an extra 100 for my old phone with recycle. I've had the first payment but not the extra 100 does anyone know how long this takes to come through? Thanks

Order Confirmation

Hi, I ordered a pair of Apple airpods, and the payment is still pending in my bank account, however i recieved no order confirmation email, order number or anything to tell me that my order has gone through! I was wondering if i should be expeting so...

Resolved! Mms not sending

My husbands phone and mine suddenly won't send mms. It says server response error or service not activated. Can anyone help?

Disney plus added to account but redemption fail!

I added Disney plus to my extras but my redemption failed and now I can't even re attempt but still being billed even though I can't use it.Any help would be most welcome please.

Samsung Cashback

Hi, I bought a Samsung Tb S6 on 26th March, but now when i try to claim the casback from Samsung i need an invoice, but i didnt get nothing by email or in the tablet box, how can i contact O2 so that a can have another copy off the invoice. Please do...

Manually entering address

Hey guys, I'm looking at getting a new iPad but whenever I get to checkout and have to enter my address, it won't allow me enter it manually. I live in a bunch of flats so I need to put my flat number in as google typically bunches all the numbers to...

Broken phone insurance

Smashed screen and beyond use no idea how i can speak to somebody to claim from my insurance i got instore when i got the phone? please help

add wifi%20calling

I have tried to enable wifi calling on my iphone but it says I need to contact O2. Help pages say I also need to get wifi calling service added to my account, via Device Details in MyO2. But I can't find that page. Any help would be much appreciated....

Visual Voicemail unavailable

Keeps telling me voicemail visual is unavailable and im missing all my important voicemails, iv done the airplane mode for 30 seconds, iv done the reset network settings, iv done the switch off phone, iv done the call numbers and its still not workin...

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